• addHow much is entry?

    Entry is £3.50 for bookings made online at least the day before your visit and £4 at all other times.

  • addIs the paddling pool open and operating normally?

    Yes, the paddling pool will be open. During busy periods we may operate a queuing system and limit sessions to 10 minutes to ensure everybody gets a chance to use the pool. Please note that use of the pool is included in your entry fee and does not require tokens.

  • addAre you open for Summer Eid Celebrations?

    Yes, we will be open on Wednesday the 28th of June and Thursday the 29th of June from 12pm to 9pm, then Friday the 30th June from 4pm to 9pm for Eid.

  • addAre any of your rides suitable for those with access needs?

    Unfortunately none of the rides are suitable for those that have access needs, such as requiring the use of a wheelchair. Please consider this when booking ride tokens as all bookings are non refundable.

  • addWill I be required to show ID to enter The Beach?

    You must be at least 16 years old to enter The Beach, unless you are accompanied by an adult. Our security may ask for a valid form of ID if you attempt to enter without an adult, this should be either a passport, provisional driving license or another form of Government issued ID. Please note, photographs of ID are not considered valid.

  • addAre there concessions for carers?

    If you are a carer for a person with access needs, you will be required to provide evidence of this on arrival and you will be offered free entry. Please note that all persons with access needs will still require a standard ticket for entry which can be purchased online or on the door.

  • addAre there concessions for children or babies?

    Unfortunately not, all persons that require entry to The Beach will be required to pay (with the exception of carers meeting the requirements above). The Beach offers something for persons of all ages, including the beach itself and the paddling pools which are included in your entry.

  • addAre beach chairs and parasols provided?

    We have a very limited number of deck chairs and parasols for you to use free of charge, however, numbers are limited and where possible we would advise bringing your own shade/seating.

  • addWhat is the admission policy?

    The Beach is a child friendly attraction and adult only groups may not be admitted before 5pm. All children (under 16) must be supervised by a responsible adult. Under no circumstances are cameras or video cameras allowed inside The Beach.

  • addIf I book my tickets online, will I need to queue to get in?

    Yes, you will still need to queue on arrival. All visitors will be admitted on a first come first served basis at a slow pace to avoid congestion inside the venue. Please note that other members of your party cannot queue on your behalf.

  • addAm I guaranteed entry?

    If you book your admission online before you visit, you will be guaranteed entry. There are a small number of tickets available on the day at the Beach, however, we advise you to arrive as early as possible to avoid disappointment.

  • addCan I leave the venue and come back in again?

    Yes, you can. There is a one-way in and a one-way out policy at the venue to maintain capacity control. There are no exceptions to this rule. If you chose to leave you will be counted out. If you wish to re-enter you will have to re-join the queue and be counted back into the venue.

  • addHow long is entry valid for?

    Entry is vaild for the whole day

  • addWhere are we located?

    We are located at Brent Cross shopping centre, Hendon, London NW4 3FP

  • addHow much is each token?

    Tokens can be bought individually for £1.20 on the day or we have offers of 25 tokens for £20 for online bookings made at least 24hrs before your visit.

  • addHow much are the rides?

    Rides range from 2-5 tokens. Child/Family rides are typically 2-3 tokens while the more extreme adult rides are slightly more.

  • addWhat are online tokens used for?

    Tokens bought online are for ride use only.

  • addAre the tokens just for the rides?

    Tokens bought at the venue can be used on rides, food and games. Tokens bought online are for the rides only.

  • addDo you offer refunds if we don’t use all our tokens?

    Unfortunately we don’t offer refunds on tokens. However they are valid throughout the duration of the event and can be used on another day.

  • addWhat are the age restrictions for the rides?

    Our rides are restricted by height regulations. We always recommend customers to check height restrictions before purchasing tokens for a particular ride.

  • addWhat if it rains or we experience bad weather?

    We always consider public safety first and therefore will only open if weather conditions are right.

  • addHow will I know if The Beach Brent Cross is closed?

    Although we rarely close, we do advise all customers to check our website and/or social media pages for any announcements regarding this.

  • addIs entry included in the online token price?

    Unfortunately not.

  • addCan I use my debit/credit card to pay for tokens and entry?

    You can use your debit/credit card to purchase ride tokens and pay for your entrance fee.

  • addWhat card payments do you accept?

    We accept all debit/credit cards aside from American Express.

  • addCan we buy food inside?

    Yes you can. We have a wide range of food and drinks available for purchase, including some halal options.

  • addCan we bring our own food?

    Yes, we welcome picnics or food purchased from the shopping centre. However, please be advised that we can not permit any glassware, knifes or alcohol.

  • addAre pets allowed?

    Unfortunately not. Only guide dogs are permitted.

  • addAre BBQs allowed?

    Unfortunately, due to health and safety reasons, BBQ's are not permitted

  • addCan I bring my own alcohol?

    Unfortunately not.

  • add Can I bring glass bottles/containers?

    Unfortunately, only plastic bottles are permitted.

  • addCan I take photos?

    You are able to take photos of your family with low-res hand held devices, smartphones etc, but not of other families. Visitors are not permitted to bring any other photography, high-res or long lens cameras or video equipment into the event under any circumstances. There are no exceptions to this rule.

  • add What security measures do you have in place?

    We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will also be performing pat-downs and body searches (by female staff where appropriate) if we feel it necessary and have hand held metal detectors.